Refund and Return Policy

1. Overview

At pfigy.com, we strive to provide high-quality products and services to our customers. If you are not satisfied with your purchase, we offer a clear and fair refund and return policy to ensure your satisfaction.

2. Return Eligibility

To be eligible for a return, please ensure that:

• The item must be in its original condition, unused, and in the same condition that you received it.
• The item must be in its original packaging.
• You must have the receipt or proof of purchase.

Certain types of goods are exempt from being returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us or call us within 7 days of receiving your order to inform us of your intent to return the item.
2. Return Authorization: Once we approve your return request, we will provide you with a Return Authorization Number (RAN) and the return address.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
4. Package Your Return: Securely package the item in its original packaging, including all tags, accessories, and documentation.
5. Return the Item: Ship the item to the provided return address. Ensure the RAN is included on the shipping label or inside the package.

4. Refunds

Once we receive your returned item and inspect its condition, we will notify you via email. If your return is approved, we will process your refund to your original method of payment within [number] days. Please note:

• Original Shipping Costs: Original shipping costs are non-refundable.
• Processing Time: Refunds may take [number] days to appear on your statement, depending on your financial institution.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [your email address] with proof of the defect or damage. We will provide further instructions for the exchange process.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

7. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

8. Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

10. Contact Information

For any questions or concerns regarding our refund and return policy, please contact us